Senior Field Technician

Owens Corning • Full-time • Remote (Toronto, Ontario, Canada) • 19h ago

We heard you knock!

Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses – Roofing, Insulation, Doors, and Composites – provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com.

Responsibilities:

Evaluate doors rejected by customers, input claims into CRM or write claims sheet, and communicate problems observed back to plants for corrective actions within timeframe allotted by Masonite process.
Repair doors under warranty as necessary in a timely manner to ensure the customer is satisfied with the repair and the most cost-effective method to Masonite was used to complete repairs.
Responsible to record all time worked in Masonite’s timekeeping system.
Responsible to schedule customer visits, jobsite visits, and plan all travel to arrive on time.
Responsible for all monies, money transactions, credit cards, receipts and the submission of all expense reports in a timely manner.
Contact the Field Service Manager immediately if issues arise in the field or if assistance is needed.
Must have the flexibility to be assigned additional duties and responsibilities including field inspection and repair as deemed necessary by the Field Service Manager.
May be required to meet with various levels of the sales staff or management to conduct inspections.
Must act as a liaison between the company and the customer, act in a professional manner, and display a positive attitude at all times even under difficult circumstances.
Perform any other duties as assigned by your supervisor.
Conduct on the job training for all new field technicians.
75% travel required (may include overnight travel as needed).
Able to identify and resolve problems in a timely manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.
Develop effective remediation plans for any field repair work on Masonite product.
Serve as a subject matter expert on repairs, guide other technicians either in person or on video calls through a jobsite repair.
Serve as lead trainer for residential field services including safety, repair work, and wholesale customer visit/RFC process training.

Qualifications:

High school diploma or equivalent GED required
Associates degree preferred.
Bilingual French highly preferred
Must have 4 years experience communicating directly with customers
4 years experience in quality or field technician work preferred.
4 years experience working with doors preferred.
Proficiency in Microsoft Office (Outlook, MS Teams, Word)
Must be a competent user of handheld measurement tools including a tape measure, level, micrometer
Must have a valid driver’s license to operate vehicles within Canada.
Must have a vehicle that may be used to travel to visit customers and move large hand tools including an eight-foot level.

#REMOTE

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