Job Description
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
Compensation: Salary + Commission
PURPOSE
Provides support to retail, contractors and BFS Outside Sales Representatives for customers, responds to telephone and e-mail inquiries from customers. Utilizes specialized knowledge and experience for Windows to assist customers with product selection, pricing, availability, services, and refunds/exchanges. Determines customer specific requirements and expectations to recommend specific products and services. May recommend alternative products based on cost, availability, or specifications. Generates sales quotations and orders requiring a strong working knowledge of Vendor products, procedures, and practices
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists Outside Sales Representatives (OSR) with quotations, orders, deliveries – Will Calls
- Works closely with the OSR to support all activities associated with the sale and service for the Windows products. Shall include but not limited to quotations, modification / changes for quotations, finalize sales with the vendor, required documentation for OnLine,
- Actively engaged in selling Vendor specific Windows products and services. Provides material quotations, estimates and pricing for walk-in, retail / homeowner accounts, Installation Contractors, Single Family Developers and Multi-Family projects supporting the assigned BFS Outside Sales Representatives. Enters quotations and orders into computer system.
- Provide direct support to Outside Sales Representatives and may accompany OSR to customer sites or meetings with customers.
- Communications with Vendors for Special Order Purchase Orders, Customer Sales Orders, and coordinates delivery, Will Call and Services with store operations.
- Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying, and soliciting new customers and expanding business with current customers.
- Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.
- May participate in coordinating and conducting customer workshops.
- Provides mentoring and training to less experienced Inside Sales Representatives following company guidelines and Windows specific internal processes.
- May assist with store housekeeping, signage, stocking, inventory control and other related activities as needed.
- Plans and paces own work efficiency to meet daily, weekly, project or team-related productivity goals. Escalate to Inside Sales Manager for assistance in meeting those goals. Specifically related to quoting, ordering and delivery of products within the acceptable guidelines.
- Remains current on customer preferences, changes in local codes and product developments by attending in-house training, vendor training or reading trade journals.
- Other duties as required.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree in Marketing or Business Management or related field and five (5) years product sales experience; or equivalent combination of education and experience.
COMPETENCIES
- Working knowledge of business-to-business selling
- Advanced knowledge of products or product lines
- Strong knowledge of construction industry
- High level of self-motivation
- Ability to think strategically, forecast and drive sales
- Excellent verbal and written communication skills
- Excellent presentation, negotiating, and influencing skills
- Ability to use tact and skill in dealing with other staff, management and vendors
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
- Work is performed on both company and customer sites and could involve driving to customer locations.
- Subject to both typical office environment and outside locations with temperature and weather variations, equipment noise and dust
Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.
In addition to the base wage listed, this position is further eligible to receive commission compensation for earned commissions related to sales of eligible Company products and/or services subject to changes in plan design and documents and in accordance with applicable law. Commissions are based on a percentage of the transactions sold and subject to the terms and conditions of the applicable Commission Agreement.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.
